1. Q: Are you a factory or a trading company?
A: We are a factory with 17 years of experience, specializing in wetsuits, kids swim vests, life jackets, rash guards, and children’s swimwear. We offer OEM/ODM services.
2. Q: Why is your price higher than other suppliers?
A: Pricing varies by product. Even for the same item, different fabrics and manufacturing processes can cause price differences. As a supplier, we are committed to delivering the highest quality pre-sales and after-sales service.
3. Q: What is your sample policy?
A: Existing samples are free of charge, but the freight cost needs to be paid by you. Custom sample fees will be deducted from the bulk order payment when it is placed. Sample production can be as fast as 3 days.
4. Q: Can I add my brand logo?
A: Yes! We support various customization methods including Silk Screen Printing, 3D Silicone Logo, Heat Transfer, Sublimation Printing, Rubber Patch, TPU Badge, Leather Patch, and more. Please provide your logo in AI, PDF, or CDR format.
5. Q: Do you have a design team?
A: Yes, our design team can create products tailored to your specifications.
6. Q: What is the production lead time?
A: Typically 20–50 days after deposit receipt and final confirmation of all details.
7. Q: How do you ensure product quality?
A: We have a dedicated QA&QC department. All products undergo 100% full inspection before packaging. You may also send your own inspectors or hire a third party for pre-shipment checks.
8. Q: What shipping methods do you offer?
A: We provide flexible logistics solutions, including batch shipments to multiple countries as needed.
9. Q: Do you support product customization?
A: Yes, we provide comprehensive customization services covering colors, logos, sizes, packaging, and labels, etc., to meet your specific needs.
10. Q: Can you provide discounts?
A: Absolutely. Our policy offers preferential pricing for large orders. We’ll provide the most competitive quote based on your order volume.
EN
